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Top Contact Center Acquisitions of 2017

Fonolo

It’s been a very busy year for acquisitions in the contact center space. Below is a list of the contact center acquisitions that we think were the most impactful in 2017. It acquired PrairieFyre in 2013, then Aastra (for $400m!) in 2014, and Oaisys soon after… all contact center companies!

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Avaya Accelerates its Cloud Pivot with Reorg and Spoken Acquisition

Fonolo

When I heard about this deal, the historic parallel that jumped out at me was the Genesys-EchoPass deal of 2013. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Analysis from Opus here.).