2013 Abandon rate Call Center eBook 
Fonolo
NOVEMBER 21, 2017
billion is probably the largest ever transaction in the call center industry. This isn’t a call center deal, strictly speaking, but it is part of Avaya bankruptcy which is really the biggest story of the year. It acquired PrairieFyre in 2013, then Aastra (for $400m!) Extreme Networks Acquires Avaya Networking.
Fonolo
FEBRUARY 7, 2018
Spoken built a cloud version of Avaya’s Aura Elite call center technology, so the short term motive here is immediately obvious: to quash the nagging criticism that Avaya has no cloud strategy. When I heard about this deal, the historic parallel that jumped out at me was the Genesys-EchoPass deal of 2013. Decrease Handle Time.
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