Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
The contact centre will support this by providing hints, tips, education and technical support. In fact this number increased from 67% in 2012 to 84% in 2015. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. In 2011 Gartner predicted that.
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