« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia
VocalCom
JUNE 16, 2020
The movement had already started of course, as Millennials and ‘Zs’, the new generation of real digitally-native agents and customers, force the industry to adopt omnichannel work platforms and new digital tools like AI to free workers of the more mundane tasks to add value or offer a personalized experience.
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