25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. They don’t do anything else except maybe monitor a few calls and give some feedback. Agent empowerment : Having all the information that the agents need is very important so that they have the right information at the right time.
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