2011 Service level Surveys Wait times 
Comm100
MARCH 27, 2023
Higher education chatbots are expanding the services available to prospective and current students alike, even while cutting costs. In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. Better still, students are overwhelmingly open to using bots.
Comm100
NOVEMBER 13, 2022
In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Another of the growing customer service technology trends has seen a rise in chatbots and automation. 76% of those surveyed now expect personalized experiences, highlighting the need for organizations to introduce these technologies.
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