CXNext Live: New Research: How to Uplevel Employees with Knowledge Bases
bold360 Blog
NOVEMBER 25, 2019
Here’s a sneak-peek at what Ovum found and what a customer care team manager like you is experiencing. Customers expect agents to have all the answers even as technology, products, solutions, and engagement channels get more complex. It’s all eroding agent morale when they’re unable to meet customer expectations.
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