Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%
NICE inContact
JUNE 20, 2018
And most importantly, perhaps, the on-premise PBX wasn’t integrated with Hoveround’s CRM. Once Hoveround made the move to NICE inContact CXone cloud contact center platform, however, things really took off. Inbound/outbound agents were completely segregated, making workflow distribution uneven.
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