Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%
NICE inContact
JUNE 20, 2018
But Hoveround’s contact center, which plays a pivotal role in servicing current customers as well as calling prospects, just wasn’t keeping up. And most importantly, perhaps, the on-premise PBX wasn’t integrated with Hoveround’s CRM. Inbound/outbound agents were completely segregated, making workflow distribution uneven.
66 
Let's personalize your content