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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

JULY 10, 2019

Vicki has over 20 years of experience in the call center and workforce management industry. Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. Jackie Morales Chief Insurance Officer, Bestow.

Contact Center 120
Contact Center Morale Coaching Analytics 120
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She is known globally for transforming businesses to earn customer-driven growth. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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