2011, Call Center, call center software and Coaching

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2011

Call Center

call center software

Coaching

3 Customer Service Mistakes You’re Making and How to Fix Them

Talkdesk

JULY 20, 2016

Once you’ve hired someone, make sure that they do not call prey to call center turnover. Use technology like call recording to provide directed coaching. Advanced call center software solutions will also allow for other functionalities like call monitoring, call barging and real-time drill-down metrics.

Customer Service

Customer Service Customer centricity call center software Coaching

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

Call Center

Call Center call center software outsourcing Coaching

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

3 Customer Service Mistakes You’re Making and How to Fix Them

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Webinars

Stay Connected