2011 Blog Contact Center Virtual Agent 
Revation Systems
JANUARY 3, 2018
In fact, many call centers have already adopted new technology, such as cloud-based, omni-channel communications in the past few years as a response to the changing expectations. As reported by ICMI , 86 percent of contact centers now offer multichannel support. contact centers spend $12.4
RichCall
SEPTEMBER 13, 2017
With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.
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