Remove 2011 Remove Benchmark Remove Healthcare Remove Surveys
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How to Fix Onboarding, According to 400+ Contact Center Employees

Balto

Send a post-onboarding survey to your new agents: Did this program help them in their role? Send a post-onboarding survey to your tenured agent: Did they enjoy mentoring the new hire? CSAT Surveys. CSAT Surveys. These responses are your benchmark. We surveyed 408 people for this report. Less than 20.

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A Complete Guide to Omnichannel Customer Service

Comm100

Survey data shows that customers hate repeating themselves. Healthcare provider needing faster support. In a fast-paced industry like healthcare , time is money for both customers and providers. Founded: 2011. Bad customer experience as agents may need to ask customers questions that they’ve already answered.