How to Fix Onboarding, According to 400+ Contact Center Employees
Balto
OCTOBER 31, 2022
Send a post-onboarding survey to your new agents: Did this program help them in their role? Send a post-onboarding survey to your tenured agent: Did they enjoy mentoring the new hire? CSAT Surveys. CSAT Surveys. These responses are your benchmark. We surveyed 408 people for this report. Less than 20.
Let's personalize your content