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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Our favorite content from Lincoln : Customer Success Capacity Planning Guide & Calculator. Lynn Hunsaker.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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The Power the Ultimate Question

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. This blog is a summary of those findings. In that sense, the Net Promoter System has a distinct role within the CX ecosystem.

B2B 52
B2B Surveys B2C Metrics 52
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