Remove 2011 Remove Banking Remove Benchmark Remove Service level
article thumbnail

Customer Centricity has to be an Intrinsic Principle: an Exclusive Interview with Mr. Rohit M A, Co-Founder and Managing Director, Cloudnine

Customer Guru

Banks were not willing to work with us because we could not provide enough collaterals for leverage. The next lap of the journey began in 2011 when Matrix Partners made its first investment with us. From being a startup to then trying to scale up, we had to figure out a way to arrange the capital for our highly capital-intensive units.