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Southwest Airlines Ranked Top for Customer Experience

CSM Magazine

Southwest has earned the highest score for airlines every year since the Ratings began in 2011, with the exception of 2015 when JetBlue came in first. Overall, the airlines industry averaged a 66% rating in the 2018 Temkin Experience Ratings and tied for 12 [th] place out of 20 industries.

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Portugal’s Largest Private Bank Leverages PSIM for Operational Savings

Customer Interactions

When we think about the necessity of security, banking is an industry that immediately comes to mind. For banks, investing in security is simply a part of day-to-day business. Millennium bcp, Portugal’s largest bank,is an excellent example of how an enterprise can enhance its security while also achieving enormous savings.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

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Customer Centricity has to be an Intrinsic Principle: an Exclusive Interview with Mr. Rohit M A, Co-Founder and Managing Director, Cloudnine

Customer Guru

Banks were not willing to work with us because we could not provide enough collaterals for leverage. The next lap of the journey began in 2011 when Matrix Partners made its first investment with us. From being a startup to then trying to scale up, we had to figure out a way to arrange the capital for our highly capital-intensive units.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. In December 2011, her book Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More ranked #4 among “What Corporate America Is Reading.”