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What is Customer Experience Improvement?

ClearAction

What more could you wish for than 288% higher lifetime value of your key accounts? And that’s in addition to the revenue gains represented by ongoing higher lifetime value of many segments of customers besides their key accounts. 4th Prerequisite: Establish Adoption & Accountability. (1) Lynn Hunsaker.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.