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Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%

NICE inContact

But Hoveround’s contact center, which plays a pivotal role in servicing current customers as well as calling prospects, just wasn’t keeping up. Once Hoveround made the move to NICE inContact CXone cloud contact center platform, however, things really took off.

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Advanced Chat for CXone: Vera Bradley’s Journey to Excellence

NICE inContact

When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly. The company moved to NICE inContact CXone , fully embracing a cloud contact center strategy in 2017, and that was a real turning point. But as chat volume continued to increase, the company took its eye off some important KPIs.

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SumTotal Systems Enhances Customer Support with Cloud

NICE inContact

An acquisition in 2011 proved to be especially fortuitous for SumTotal. The acquired company was already a NICE inContact customer, which made bringing SumTotal onto the CXone cloud CX platform and rolling out CX products system-wide a natural progression. SumTotal has never looked back.

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Cloud Contact Center Made Simple – Call Routing

airespring

With all the contact center solutions out there—and all the features available—there is a LOT of terminology and jargon thrown around. So to make it easier for you, we decided to put in the work to define cloud contact center terms and ideas in a way that anyone could understand. Let us know!