What is a citizen developer – and how can they liberate your contact center?
Babelforce
MARCH 16, 2023
‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Citizen developers can meet some needs better than IT staff Let’s say that a major corporation’s customer service manager wants some new functionality to help the staff in their call center. In this article: What is a citizen developer?
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