Advanced Chat for CXone: Vera Bradley’s Journey to Excellence
NICE inContact
OCTOBER 21, 2019
When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly. The abandon rate had climbed to more than 20 percent! The abandonment rate today, by the way, is less than 5 percent, and productivity has improved by 10-15 percent. Customers were sending an important message.
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