2010, Customer Support and Virtual Agent - Customer Contact Central

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2010

Customer Support

Virtual Agent

Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

SEPTEMBER 11, 2018

Unify to Deliver Immersive Customer Experiences. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Decreased average handle time by 10 percent. Saving over $300,00 per year.

contact center solutions

contact center solutions Cloud contact Contact Center Virtual Agent

The history of the search engine: from index cards to the AI chatbot

Inbenta

NOVEMBER 13, 2017

The Inbenta Semantic Search Engine was first created in 2010 and was able to understand searcher intent and the contextual meaning behind customer’s searches rather than rely on keywords. Google added “personalized recognition” to Voice Search on its Android phones in 2010 as well as its Chrome browser in 2011.

Engineering

Engineering Chatbots Self service Virtual Agent

Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

The history of the search engine: from index cards to the AI chatbot

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