ShepHyken
FEBRUARY 25, 2022
Customer service is essential to the loyalty of your clients. Loyalty leads to customer retention, and retention is vital for businesses because the cost of acquiring new customers is on average five times higher than retaining your existing clients. How can you improve your customer service?
NobelBiz
FEBRUARY 22, 2023
This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long wait times, the telephone has seen its operations improve due to digitalization.
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NobelBiz
FEBRUARY 22, 2023
This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long wait times, the telephone has seen its operations improve due to digitalization.
Netomi
JANUARY 5, 2022
Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Dan’s 20-year career has consistently focused on delighting customers. & Customer Experience Expert – Shepard Presentations, LLC.
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