VocalCom

MAY 27, 2019

Customers should have no trouble switching from one channel to another, and their data should be easily accessible by all agents at any time—for example, in a CRM database. Personalizing at every step of the journey. To truly build relationships with your customers, you need to get personal. Saving customers effort.

Contact center software 54

Contact center software CRM Chatbots Contact Center 54

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. This system enables businesses to gain a complete view of their customers, aiding in personalized customer interactions and more effective marketing strategies.

call center software 98

call center software Call Center APIs Contact Center 98

Vistio

AUGUST 9, 2021

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.

Contact Center 52

Contact Center Consulting Consulting Call Center 52