NICE inContact

SEPTEMBER 11, 2018

Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Some have turned to AI to power virtual agents, chatbots and other self-service channels. Read the full article on ICMI.com.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Talkdesk

MAY 6, 2020

“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. One “throat to choke” for all service issues. This includes IVR, omnichannel, self-service and outbound. One platform.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80

Hodusoft

NOVEMBER 13, 2019

The face to face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better. We can expect it to gain even more ground as call centers based around WebRTC become more popular.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

NobelBiz

MAY 25, 2023

By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98