NICE inContact

SEPTEMBER 11, 2018

The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Unify to Deliver Immersive Customer Experiences. The post Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions appeared first on NICE inContact Blog.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Flavio Martins @ WinTheCustomer.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).

call center software 98

call center software Call Center APIs Contact Center 98

Talkdesk

MAY 6, 2020

The Need for Business Agility Consumers have more choice than ever before, and they are increasingly choosing vendor relationships based on quality of customer experience. Enterprise collaboration solutions that extend customer support beyond the walls of the contact center enabling access to subject matter experts across the company.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80