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How to build a cloud contact center business case

Talkdesk

Identify the business opportunity Before building a case, consider the impact of moving to a cloud contact center for your business. Determine CX maturity priorities Deploying a digital transformation strategy will affect the channels, processes and people by which your customers interact with your brand.

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Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

NobelBiz

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? The answer to these pressing concerns may lie in the transformative power of Customer Support as a Service (CSaaS).

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support. The post CCaaS Trends: The Evolution of Cloud Contact Centres appeared first on Lumoa.

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Customer Self-Service and the Role of Cloud Contact Centers

Win the Customer

As self-service technology expands, companies must innovate with new ideas to provide a better customer service and brand experience. Here’s a look at customer self-service and the role of burgeoning cloud contact centers. Gone are the days when a phone was the only option to reach a customer support team.

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How to Scale Your Customer Support Team (Without Breaking the Bank) Using Cloud Contact Centre Technology

Connect

Unlike the traditional Contact Centre — where scaling up your customer support team can be costly — Cloud Contact Centres offer a cost-effective commercial model whereby companies can be billed on actual usage. Read on to find out more.

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Key 2020 Trends: Cloud Contact Centers

Call Experts

Add and enable support features to applications and relationship management software with efficient service. Ensure secure and real-time communication for your customers and their associated support data. . Key 2020 Trends: Cloud Contact Centers. Monitor Your Customer Experience with Real-Time Dashboards.

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Cloud Contact Platforms, the Beginning of the Journey That Gets You One Step Closer

Sykes

This simple change in paradigm has revolutionized and modified the entire contact center & BPO industry, as well as any other consumer business. Cloud Technology. Let us dive into cloud contact center platforms, referring to them as CCPs from here on out.