5 Fascinating CX Predictions to Inform Your 2019 CX Strategy
Fonolo
DECEMBER 12, 2018
Customer experience matters, a lot. 2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. 25 percent of customer service operations will use virtual customer assistants by 2020. Investing in Agents.
Let's personalize your content