Remove 2010 Remove Chatbots Remove Customer Service Remove Gamification
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5 Fascinating CX Predictions to Inform Your 2019 CX Strategy

Fonolo

Customer experience matters, a lot. 2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. 25 percent of customer service operations will use virtual customer assistants by 2020. Investing in Agents.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.