5 Fascinating CX Predictions to Inform Your 2019 CX Strategy
Fonolo
DECEMBER 12, 2018
2018 has been a pivotal year for customer experience (CX). By 2020, customer experience will overtake price and product as the key brand differentiator. United Airlines’ decision to forcibly eject a customer from an overbooked flight had all of the makings of a PR disaster. Customer experience matters, a lot.
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