Remove 2010 Remove Chatbots Remove Customer Experience Remove Gamification
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5 Fascinating CX Predictions to Inform Your 2019 CX Strategy

Fonolo

2018 has been a pivotal year for customer experience (CX). By 2020, customer experience will overtake price and product as the key brand differentiator. United Airlines’ decision to forcibly eject a customer from an overbooked flight had all of the makings of a PR disaster. Customer experience matters, a lot.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Our methodology If you’ve ever shopped on Amazon, you’ll know why reading the latest customer reviews is important: products can change vastly from one year to another. The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one.