Remove 2010 Remove Chatbots Remove contact center solutions Remove Self service
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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Some have turned to AI to power virtual agents, chatbots and other self-service channels.

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Contact Center Software Trends for 2020 – Helping Contact Centers Serve Customers Better

Hodusoft

The face to face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better. We can expect it to gain even more ground as call centers based around WebRTC become more popular.