2010, Analytics, Big data and Gamification

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How To Use Gamification To Improve CX In Your Contact Centre

Call Design

SEPTEMBER 21, 2021

Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.

Gamification

Gamification Schedule adherence Average Handle Time First call resolution

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report

DMG Consulting

MARCH 9, 2020

Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The market began the 2010’s with contact center WFO revenues of $1,012.1

Consulting

Consulting Consulting Marketing Contact Center

Customer Contact Central

How To Use Gamification To Improve CX In Your Contact Centre

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report

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