The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers
Xaqt
JUNE 1, 2020
At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology. VOIP made it possible to answer a call anywhere in the world. The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Which meant that someone from Kansas could call a U.S
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