2009 Benchmark Big data Personalization 
Clarabridge
MARCH 2, 2017
In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Powers North American guest satisfaction study extended stay segment. Customers don’t share scores, they share their experience.
Clarabridge
MARCH 2, 2017
In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Powers North American guest satisfaction study extended stay segment. Customers don’t share scores, they share their experience.
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