CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. 71% of customers have made purchase decisions based on the quality of customer service received.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Comm100

NOVEMBER 23, 2020

Our methodology If you’ve ever shopped on Amazon, you’ll know why reading the latest customer reviews is important: products can change vastly from one year to another. Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52