Evolution of the support rep: from outsourced to in-office
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN. They were tasked to deal with enquiries like these: A customer didn’t receive a shipment. A customer had an item held at customs.
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