2008 Customer Service Metrics Time management 
Nicereply
DECEMBER 3, 2019
It may feel like you’re drinking from a fire hose of metrics or drowning in talk about soft skills. In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. If you’re new to a customer service role or the customer service world, how can you maximize the time you spend in your first thirty days?
Callminer
JANUARY 18, 2021
“A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. These shortcomings do affect the service quality. “A This is a vast difference having a huge impact on service quality.”
Expert insights. Personalized for you.
74 
Let's personalize your content