2008 Customer Service Customer Support Time management 
Nicereply
DECEMBER 3, 2019
In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. With these two incredibly different approaches in mind, here’s the challenge this article will answer: How can you become an expert in customer service in just thirty days? If you’re not already part of it, join the Support Driven Slack community.
Callminer
JANUARY 18, 2021
“A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. These shortcomings do affect the service quality. “A This is a vast difference having a huge impact on service quality.”
Expert insights. Personalized for you.
74 
Let's personalize your content