PeopleMetrics

OCTOBER 22, 2015

In this post, we’ll take a look at two more advanced fits: Net Promoter Score and customer engagement. Net Promoter Score (often abbreviated as NPS) is a measure of a customer’s likelihood of recommending you to another person or company. Advocacy , or whether the customer will refer his or her network to the company.

Benchmark 106

Benchmark Metrics Customer effort Customer emotions 106

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52