Using Plain Language & Personalization in the Contact Center for Better CX
NICE inContact
NOVEMBER 8, 2019
You’re achieving higher first-call resolution (FCR) rates. You’re lowering call volume. For example, when the Cleveland Clinic simplified its billing statements in 2008, it was able to recover an additional $1 million a month. Integrate CRM in your contact center platform for 360-degree customer insight.
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