2008 Contact Center Contact center software Feedback 
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. Train your agents. Frequently.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. Train your agents. Frequently.
SharpenCX
FEBRUARY 4, 2020
As a manager of a contact center, your role is essential to the care of your customer base. You’ve got a list of call center manager responsibilities that can feel overwhelming. You handle escalated customer issues, offer feedback to your agents, coach and train. So, where do you fit in? Adaptability. Conflict Resolution.
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