Remove 2008 Remove Chatbots Remove Customer effort Remove Customer retention
article thumbnail

7 Trends That Will Shape The Future Of Customer Focused Marketing

Nicereply

Customers can easily jump ship to another brand without second-guessing if they have a poor experience with their current brand. Research has shown that a 5% rise in customer retention can boost a brand’s income by 75% and such retention is the outcome of quality customer experience. times that of laggards.