Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller. 2015: 18% of contact center seats will be delivered by cloud-based infrastructure. Up from just 2.2%
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