2008 Blog Contact Center Virtual Agent 
SmartAction
DECEMBER 15, 2021
The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate. How does conversational AI automation for the contact center fit into solving the issue of not having enough workers for all the demand? It dropped to 63% until it normalized around 2013.
Interactions
DECEMBER 18, 2019
Facebook had only recently developed their chat function in 2008, which was really only used for communication between friends. Contacting a business through a chat box or text message was rare. AI and Agents: Better Together. Stay tuned for our next blog which will discuss predictions for the AI and CX space in 2020.
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