Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition
SharpenCX
FEBRUARY 4, 2020
An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. Time Management. Your list of call center manager responsibilities is long.
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