Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. If your tools don’t support your customer goals (and a better agent experience) it’s time to reevaluate. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing.
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