NobelBiz

FEBRUARY 22, 2023

Pain Point 1: Call center peak hours lead to long average waiting times An overburdened call center is the worst possible business card for your organization and you! times longer. For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Pain Point 1: Call center peak hours lead to long average waiting times An overburdened call center is the worst possible business card for your organization and you! times longer. For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

Fonolo

NOVEMBER 17, 2020

Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. ’ As managers look to improve the customer experience, ‘soft-skills’ like empathy and active listening will be more in-demand in contact center agents.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176