Remove 2008 Remove At home agents Remove Chatbots Remove Customer Experience
article thumbnail

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. company and speak with a call center agent in Bangalore.