20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. It is the percentage of customer questions that could/should be handled in self-service by the customer. In fact, many customers prefer self-service over waiting on a call or email for basic inquiries – they just don’t know how to do it.
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