2007, First call resolution, SaaS and Sales

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2007

First call resolution

SaaS

Sales

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center

Contact Center Call Center Average Handle Time Real estate

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. His role at Talkative sees him work closely with call centers to improve their inbound call efficiencies and conversion rates. Without question, our most important metric is first call resolution…”. Tracking the inbound calls.

Call Center

Call Center Metrics Contact Center Wait times

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Webinars

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