20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With smart-routing, companies can also boost employee morale. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO. Call-type tracking is also important.
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