20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Operational efficiency, particularly focusing on caller forecasting. This, in part, leads to longer wait time and less caller satisfaction, which negatively impacts a customer’s experience.
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